Remote Support
Remote Support addresses challenges in manufacturing caused not only by the pandemic but also by increasing digitization.
During a live call, your expert can continuously view the feed from the technician’s AR glasses, offering real-time verbal and visual guidance.
The platform offers various tools to bridge the distance gap, including audio and video connections, image annotations, picture capture, file sharing, screen sharing, and chat.
Getting started is quick and hassle-free—no technical expertise or developers are required. Simply send your expert a link to the consultation meeting, and you're ready to go.
AR-enabled. Hands-free. Secure.
Augmented reality
Augmented reality enhances our perception by adding digital content without isolating us from the physical world. Your employees can continue to work freely with real machinery, supported by technology to assist their tasks.
AR wearables
With AR glasses, technicians can operate hands-free, receiving real-time instructions displayed directly in their field of vision. They can easily navigate menus and files using voice commands and gestures.
Challenging environments
Industrial AR glasses are designed for the toughest environments, such as mines or oil rigs. They seamlessly integrate with protective gear like safety glasses, gloves, and hard hats, ensuring safety isn't compromised.
Benefits of Remote Support
#1. Reduce risk
Experts can avoid travel and large gatherings by providing real-time guidance to on-site workers, minimizing the risk of human error through step-by-step remote instruction.
#2. Lower costs
By cutting travel expenses such as transportation, accommodation, and per diems, remote assistance reduces costs. Quick problem resolution also minimizes downtime and production interruptions.
#3. Save time
AR Remote Assistance significantly reduces time spent by experts on travel, allowing them to support multiple locations in a single day. Employees no longer have to wait unproductively for expert help to arrive.
#4. Improve employee satisfaction
Remote support eliminates frustration for technicians and assembly line workers, who can now get immediate assistance for both major and minor issues, without the long wait times or high costs.
