Support technicians with real-time expert guidance.
Remote support enables effortless collaboration between experts and field users, delivering real-time guidance for superior outcomes across industrial and healthcare sectors. Leveraging innovative technologies, it enhances availability, accuracy, and safety in any environment.
Advantages of Remote Support
#1. Save time
Augmented Reality remote assistance significantly reduces the time experts spend traveling, as support is provided instantly from anywhere. Employees no longer need to wait unproductively for experts to arrive.
#2. Lower costs
Issues are resolved faster and more efficiently, as experts no longer need to travel on-site. This significantly reduces costs, optimizes financial resources, and minimizes equipment downtime.
#3. Reduce risk
Whether an employee is new or lacks certain knowledge, remote assistance ensures that the necessary information is delivered smoothly and without obstacles.
#4. Customer satisfaction
Ensure prompt service and swift issue resolution for your customers, exceeding their expectations.
How does it work?
Connect & Access
Quickly link up with field technicians via any mobile device (phone, tablet, AR glasses), including urgent calls, and view their perspective in real time to rapidly pinpoint and evaluate issues.
Guide, Collaborate & Resolve
Using advanced AR and collaboration features, provide technicians with real-time guidance by sharing diagrams or drawings in their field of view. Monitor, verify, and ensure correct execution of tasks and problem resolution.
Advanced tools for optimal efficiency
Video & Audio Call
See what frontline workers see through mobile devices and smart glasses and share onsite live experiences with HD quality video and audio calls.
Collaboration with
Augmented Reality
Draw, annotate and collaborate with 3D models on live view in real-time with augmented reality. Make notes on documents and images to assist and guide easily.
Live AR Pointer
Point and annotate in real-time on video streaming and highlight specific areas with shapes and objects.
Remote Camera Control
Control camera to zoom in or use flash remotely to ensure safety for onsite technicians. Take ultra-HD quality snapshots of the field view and annotate them.
Adaptive Video Quality
Continue working without any interruption while the resolution and video streaming quality are set automatically depending on network quality.
Outlook Integration
Schedule and send a remote session invite from your Outlook calendar, providing a direct link for easy participation, thanks to the ready-to-use Outlook Integration.
Multi-Language Support
Experts and frontline workers can communicate in their own language in chat while collaborating with instant-translation supporting 60+ languages. The platform user interface supports 12 languages.
Flexible Connection Methods
Offer flexible connection with virtual rooms, meetings, calls, field ID-code and guest invitations via email, WhatsApp or SMS.
Multi-User Call
Up to 12 users can participate in one session. With the training room mode, more than 100 participants can attend a session.
Integration
Seamlessly integrate VSight solutions to your business operations processes like Azure Active Directory, SSO, CRM and ERP integrations.
Reporting
Record and archive your sessions with all chat, shared documents and user activity logs to use for reporting, training and resolving conflicts.
Whitelabel
Provide service and support across your teams, customers and partners with your own branding.
